To Order Online
Click Products/Order Online for a specific product. Once an item is specified for ordering, a confirmation of that item is presented. If complete, go to Checkout. At this point you will be notified of our secure, safe shopping guarantee. Once reviewed, proceed and complete the ordering information as requested. Click Complete My Order and you will receive a confirmation via email, assuming we have your correct email address.
To Order By Mail
Simply complete the order form in our catalog, print one from our website or make your own. Include your mailing and shipping addresses if different. Please provide a street address for delivery. Total all charges and enclose payment of a check, money order or charge card information (including expiration date and 3 digit code). We accept VISA, MASTERCARD or DISCOVER. Please NO COD. There is a $30.00 charge for all NSF checks.
To Order By Phone or Fax
Please complete the order form, date it and retain for your reference.
Toll Free 800-328-9350
Hours are 8:00 am to 5:00 pm Central Time, Monday through Friday. The best time to call is between 12:00 pm and 5:00 pm Central Time. Fax, voice mail, and Web available 24 hours a day, 7 days a week.
Minnesota customers please add 7.125% state sales tax.
Please provide a street address for all deliveries. Mail and phone orders received by Noon Central Time are usually shipped the same day. Prices include ground shipping charges within the 48 contiguous states. Delivery terms F.O.B. White Bear Lake, MN. Please add $7.00 per package shipped to Alaska, Hawaii or Puerto Rico. Most shipments are made UPS ground or FedEx ground. Shipments to MN, WI, IA, SD, ND, and parts of NE and IL will be sent SPEE DEE unless UPS or Fed Ex are specifically requested. Orders over 1,000 lbs. are palletized and shipped common carrier truck. Next Day, 2nd Day Air, or 3rd Day service is available on some products. Additional charges apply. Please call for a quote. Customers requiring shipments to the states of MI, NH, NY, TX please call for state specific requirements before ordering.
Due to high concentration or package volume Aquathol Super K Granular and 5 gallon Cutrine-Plus Liquid must be shipped via ground transportation as hazardous materials. If you order one of these products and need return it, the product must be shipped by you from a facility certified to ship hazardous materials. We will be unable to effect the return of the product for you.
Governments, Businesses, and Property Owners Associations
Open account NET 30 billings are available to Governments, Businesses, and Property Owners Associations with established credit. Minimum billing of $100.00. Shipping will be added to all NET 30 accounts. New accounts may be established by providing a bank name and two trade references. Please provide reference name, address, phone number, bank account number, and account name. Please allow 5 working days to process new accounts. Call or go on-line for credit application.
Customer Satisfaction Policy
Unopened containers may be returned for credit or refund within 30 days of receipt. Please phone for return authorization. Returned items must be shipped prepaid and are subject to a 15% restocking charge. Absolutely no credit will be issued for partial returns of chemical products not manufactured by AQUACIDE CO.